Crash Champions Collision Repair Sugar Land

Lizzi Nala a month ago

I am so thankful and happy that I chose Crash Champions to take care of my car! My car was in two wrecks within three months, and both times I brought my baby here and they got her back looking brand new! ❤️ The customer service is excellent. The guys always call and keep you updated throughout the repair process, and my car is always completed in a timely manner. I truly trust them with my car, and that says a lot! A huge thank you to John and the entire management team. I can’t remember the other manager’s name, but I appreciate the whole team for taking such great care of me and my car. You all did an amazing job! I highly, highly recommend Crash Champions to everyone! Thank you all so much! 🙏🏾❤️

Alish Ajani 3 months ago

Very disappointing experience. I left my car here for a minor dent repair that somehow took nearly two weeks. Delays happen, so that wasn’t my biggest concern. What was concerning was discovering that an expensive pair of sunglasses I had left inside the car was missing when the vehicle was returned. The work was supposed to be limited to the exterior, yet items inside the car appeared to have been disturbed. When I raised the issue with the manager, my concerns were brushed aside. I asked for CCTV footage and was told there were no cameras on the premises. In 2026, a business handling customers’ vehicles and valuables with no CCTV coverage is hard to believe. Accountability seems to be missing just as much as my sunglasses. Maybe the dent repair wasn’t the only thing being worked on. Either way, the complete lack of concern from management was more disappointing than the missing item itself. Poor communication, poor customer service, and zero effort to address a legitimate concern. Based on my experience, I would not recommend this shop. Rating: 0/5

Patricia Wooldridge 9 months ago

I had a fender bender in my 5 y/o car and had a great experience here. The whole process was smooth and painless. They were friendly and professional, kept me informed about the progress of my repairs via text and to my surprise they called almost a week ahead of time to let me know my car was ready to "come home". On top of the outside looking like new, the miracle extended to the inside. It was an amazing transformation. Looks like it did when I brought it home from the dealership. I couldn't be more pleased with the whole process!

Johnnie Richardson a year ago

Misleading TRUST. I left my 2022 MB E450 there after an unsecured load blew back on my car. No call back with an estimate from Crash Champions at all. They forgot the car alert me when the door is opened and it was not until day 3 and on the day the rude disrespectful guy said he did not want my business the door had not opened at all. I was told the Service person a Hispanic Gentleman told Allstate it had a rick chip and that made my claim void. Nobody called to ask questions. He assumed. I have 2 cars and a home with Allstate and a windshield , small dent and a light was simple enough to handle with communication. He tried to say the damage was significant under the fender but it was not nor did you estimate that to me or Allstate, For him to tell any customer he don't need my business as if he was the sole owned. He did not do his job and he assumed more than his pay grade. You cannot tell what damage is on a windshield from an iPhone or smart phone.

Caroline Mensah Edited a year ago

12/13/24 UPDATE 2 turn around for additional drop off, at this point to dealership of my vehicle. I waited a bit hopeful all has been resolved to officially conclude my review. Between insurance company of the insured, crash champions & my dealership my vehicle has returned without any additional challenges, immaculate & neatly kept as dropped (appreciated) therefore I will maintain 4 Star Rating alongside my Update 2 review. 12/12/24 UPDATE: My heart sank when I realized not even 24hrs passed & my brake lights, hazard lights, left & right signals didn't work upon repairs completion. HUGE SAFETY RISK for myself & family. I looked at reviews and HONESTLY paniacked. I made calls & emails to insurance, dealership & repair shop immediately! With the combination of efforts everything was completed free of charge & swiftly. I did modify 5 stars to 4 in fairness to my troubles, took most of my work day, pushing back everything I needed to accomplish and of course an update to my review was necessary. INTEGRITY is EVERYTHING!!!! Houston we have lights!!! Thank you John's (yes BOTH representatives to separate companies were named John, the irony) ;0) 12/11/24 John & each staff member I